Privacy Policy

1. Introduction

Nautiq Ibiza SL ("we", "us", "our", or "Company") operates the website nautiqibiza.com and related services. We are committed to protecting your privacy and ensuring transparent communication about how we collect, use, and protect your personal data.

This Privacy Policy explains our practices regarding personal data collection and processing. We comply with the EU General Data Protection Regulation (GDPR) and Spanish Data Protection Laws. By using our services, you consent to this policy.

2. Data Controller

Nautiq Ibiza SL
Marina Botafoch
07800 Ibiza, Spain
Email: info@nautiqibiza.com
Phone: +34 692 688 348

3. Data We Collect

We collect personal data in the following ways:

• Contact Information: Name, email, phone number, address
• Booking Details: Preferred dates, number of guests, budget, boat preferences
• Payment Information: Bank details, payment method (processed securely)
• Identity Documents: Passport/ID copies for charter compliance and security
• Special Requests: Dietary requirements, medical information, accessibility needs
• Communication Data: Messages, calls, and correspondence with our team
• Technical Data: IP address, browser type, pages visited (via analytics)
• Guest Feedback: Reviews, ratings, testimonials (with consent)

4. Legal Basis for Processing

We process your data based on:

• Contract Performance: Processing necessary to execute your booking and provide services
• Legal Obligation: Compliance with maritime law, Spanish regulations, and tax requirements
• Legitimate Interest: Fraud prevention, security, service improvement, marketing communications (where you've opted in)
• Your Consent: Marketing emails, newsletter subscriptions, testimonial use

5. How We Use Your Data

Your personal data is used for:

• Processing and managing your charter booking
• Payment processing and billing
• Pre-charter communication and updates
• Safety and security verification (captain background checks, etc.)
• Legal compliance and regulatory reporting
• Customer support and issue resolution
• Service improvement and analytics
• Marketing communications (only with your consent)
• Guest reviews and testimonials (with explicit permission)
• Fraud detection and prevention

6. Data Sharing

We share your data only when necessary:

• With Boat Captains & Crew: Essential information for your charter (booking details, special requests, safety requirements)
• With Third-Party Service Providers: Payment processors, insurance companies, accounting software (all under strict confidentiality agreements)
• Legal Requirements: When required by Spanish or EU authorities, courts, or law enforcement
• Business Transfers: In case of merger or acquisition, your data may be transferred (you'll be notified)

We do not: Sell your data to third parties, share data with marketing companies without consent, or transfer data outside the EU/EEA without proper safeguards.

7. Data Retention

We retain your data as follows:

• Booking Data: 7 years (legal and tax requirements)
• Payment Records: 7 years (accounting/tax compliance)
• Identity Documents: Until 30 days after charter completion, then securely deleted
• Communication Records: 3 years unless longer required by law
• Marketing Preferences: Until you unsubscribe
• Testimonials/Reviews: As long as posted, removable upon request

8. Your Rights (GDPR)

You have the right to:

• Access: Request a copy of your data we hold
• Rectification: Correct inaccurate data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, portable format
• Objection: Opt-out of marketing and non-essential processing
• Withdraw Consent: Withdraw consent for any processing at any time

To exercise any of these rights, contact us at info@nautiqibiza.com or +34 692 688 348.

9. Data Security

We implement industry-standard security measures to protect your data:

• HTTPS encryption for all website communications
• Secure payment gateways (PCI-DSS compliant)
• Restricted access to personal data (staff only as needed)
• Regular security audits and updates
• Confidentiality agreements with all service providers
• Secure document destruction protocols

Note: While we maintain high security standards, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

10. Cookies & Tracking

Our website uses cookies and similar technologies for:

• Session management (essential, no consent required)
• Analytics (Google Analytics - anonymized)
• Remembering user preferences

You can disable cookies in your browser settings. Disabling essential cookies may affect website functionality.

11. Third-Party Links

Our website may contain links to external sites (Instagram, Facebook, etc.). We are not responsible for their privacy practices. Please review their privacy policies before sharing information.

12. Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated via email or website notice. Continued use of our services constitutes acceptance of updated policies.

13. Contact Us

For privacy concerns or to exercise your rights, contact:

You also have the right to lodge a complaint with your local data protection authority.